“Just a
note to let you know I received the humidor and cigar sampler pack. Thank
you very much. It is more important, however, to say thank you for actually
caring. I know it would have been very easy to disregard this complaint and
hope time would make it “go away”. You didn’t! That says a lot about
Thompson & Company and I assure you that it has gained you a new customer –
me! I also talked to Paul Shirley about your response and he is thrilled
also.”
-
Rick
Founded in Key West, Thompson Cigar Company is the oldest mail order cigar company in the U.S., having been created in 1915. Thompson Cigar Company still holds Postal Permit #1 for Tampa, Florida, too. They have been devoted, since their founding, to offering additional choices for cigars lovers—covering most price ranges and tastes.
The unique collection of Thompson Cigar private label cigars are a reflection of their desire to provide to you, the client, with the nation's finest cigars at a fraction of what national brands would charge.
The call center at Thompson Cigar Company is manned by 200 trained professionals whose knowledge of the cigar industry is offered to customers for help with any problems. Some of these customer service representatives have worked for Thompson Cigar Company for well over 20 years and have proven their superior knowledge of the cigar industry. Whether it's one of the distinct Thompson's house brands or a national brand of any sort, their customer service representatives can help you.
With the largest inventory storage humidor in America, Thompson is willing to make a promise that the product they ship to you is as fresh as the day the client ordered it. Thompson Cigar Company’s humidor is over 300,000 cubic feet of storage so that a customer can be assured that their cigar has not been lying around a dry, hot, or unprotected warehouse.
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